Shipping & Delivery Policy

We charge actual carrier rates and fees, passed straight through to you. That keeps your total cost honest and your product prices low. Plus, two free shipping options make it even easier to get what your flock needs.

Current Processing Times

Supply orders: 95% ship within 3 business days.

Production items: 2 to 6 weeks. These are the metal cages, aviaries, and fabricated products manufactured by KageWerks, Inc. in our Santee, California factory. Larger orders may take longer, so please plan accordingly.

Please note that selecting an expedited shipping method does not shorten production time.

If your order status shows “processing,” we are still working on your order. We haven’t forgotten you, and we’ll make sure it’s completed. You’ll receive a tracking number as soon as your order ships.

Free Shipping Options

Free Ship-to-Show

Heading to a bird show or expo? Skip the shipping charges entirely. Wingz customers can have their order delivered free to select events where Wingz or our sister brand, KW Cages, has a vendor booth. Pick it up at the show and take it home the same day.

How it works:

Check the current Ship-to-Show schedule for upcoming events, including bird shows and marts.
Select your show at checkout and pre-pay your order before the show’s cut-off date. Order early for the best availability and to give our factory time to build your order.
Pick up your order at the Wingz or KW Cages booth. Plan to arrive between 9:00 AM and 1:00 PM.

Good to know:

We cover shipping on the first $500 in freight, which covers most large orders.
A $10 surcharge applies to rolls of wire and bagged feed shipped to a show. This must be paid in advance by calling us with your card.
Cages ship to the show knocked down and ready to assemble, except for most transport cages. For shows in California, Oregon, Nevada, and Arizona, factory preassembly is available on a space-limited basis for a nominal charge when selected at checkout.
Please inspect your order at pickup. Claims for missing, short, or damaged items must be made at the show. Concealed damage must be reported within 5 days after the show.

Please, no no-shows. We’re unable to track down customers at the event. Orders that aren’t picked up will be charged the allocated cost of shipping to the show plus return shipping. Orders cannot be canceled once they’ve shipped to a show.

Show dates, locations, and our transportation options may change or be canceled due to circumstances outside our control. For exact show hours and directions, please contact the show sponsor.

Free Shipping on Auto-Ship

Never run low on the essentials your birds count on. Eligible items ship free with Auto-Ship, and you’ll save 5% on every order.

How it works:

Look for the Auto-Ship & Save 5% option on the product page. Eligible items are typically consumables like bird food, spray millet, and supplements.
Choose your delivery schedule: once a week, every 2 or 3 weeks, once a month, or every 2 or 3 months.
Your order ships automatically by standard ground service, with free shipping applied.

Please note:

All Auto-Ship orders require PayPal as the payment method.
Free shipping applies only to eligible Auto-Ship items. If your cart includes other products, standard shipping rates apply to those items.

Domestic Shipping

Most orders ship via UPS, FedEx Ground and USPS. Delivery within the contiguous United States typically takes 2 to 7 business days, depending on your location. Orders shipping by motor freight may require additional transit time.

For a free shipping quote, give us a call at 800-447-2243. Please note that UPS and FedEx Ground cannot deliver to P.O. Boxes.

Bulky items such as cages, aviary doors, welded wire, nest boxes, partitions, refuse pans, and bulk seed require their own cartons, so shipping charges will reflect the additional packaging. Items marked “oversize” carry an additional carrier handling charge. Items marked “Motor Freight” must ship by motor freight only.

Carrier Fees and Surcharges

UPS and FedEx apply additional fees that may affect your shipping total, including residential surcharges, extended area surcharges, address correction fees, and fuel surcharges. These are set by the carrier and passed through at cost.

Motor Freight Delivery

Walk-In Aviaries, Flight Aviaries, Birdloft, Palladian, Hexagon, Bird Bungalow, and Ready Panels ship by motor freight due to their size and weight. Your order is built at our USA factory, then carefully palletized or crated for truck shipment.

Rates and Fees

Trucking companies charge a minimum based on approximately 200 lbs, so orders of 200 lbs or more in merchandise make the most of your freight cost.

A 4% crating fee ($25 minimum) applies per order. Thanks to our shipping volume, we receive discounted freight rates and pass those savings on to you. Please call for a quote.

Before Delivery

Unlike UPS or FedEx, motor freight requires someone to be present to receive and sign for the shipment. The freight company will normally contact you when your order reaches the local terminal to schedule delivery. Transit time is generally 3 to 12 business days.

Please be available for your scheduled delivery. A missed delivery may result in a costly redelivery fee.

Receiving Your Order

Delivery is curbside or to a flat, accessible driveway. Please provide an address the truck can reach, keeping in mind that narrow driveways, trees, gates, and other obstacles may limit access. If you’re receiving at a residence or business without a loading dock or forklift, liftgate service is required and billed separately from freight.

Once your order arrives, it’s usually easiest to open the pallet or crate and move the individual components to your garage or staging area.

Inspect Before You Sign

Thoroughly inspect your shipment before signing the delivery receipt. If there is any damage at all, write “DAMAGED” on the receipt before you sign. This is the only way to protect your rights.

We recommend accepting a partially damaged shipment. As long as the damage is noted at delivery, we’ll work with you to promptly replace any damaged parts. This is much faster and easier than refusing the entire shipment. If you have any questions, contact us right away at 800-447-2243.

Alaska, Hawaii, and U.S. Territories

Orders to Alaska, Hawaii, Puerto Rico, and other U.S. territories ship via USPS. UPS or FedEx service is available upon request.

International Shipping

Canada: We ship via USPS. The recipient is responsible for all duties and taxes. If you request UPS, FedEx, or another carrier, the recipient is also responsible for customs brokerage fees.

All other countries: Please contact customer service for a custom freight quote. Minimum orders may apply.