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COVID UPDATE (REV. JAN 2021)
Our dedicated staff is working overtime to keep up with increased online demand. We maintain the largest inventory in the USA of raw materials on hundreds of products. That large inventory is serving us well. We expect to be able to fill all orders during this extra demanding period. Our office staff is currently working from home, which may slow processing and response times. Please do not use multiple methods of contact as it will slow our call log and response times. We have limited staff due to pandemic-required protocols.
Our state is under mandatory quarantine. However, our company has been designated as a CISA (FOOD AND AGRICULTURE) Essential Business supplying critical foods, bedding, and manufactured products. Our company maintains a strict distancing and sanitation protocol. No visitors are permitted in the factory buildings at this time. If picking up at our factory outlet store, please pull into one of the designated parking spaces and honk your horn. We will happily provide curbside service to you!
CURRENT PROCESSING TIMES
Currently, 95% of supply orders ship within 3 business days. During our peak season, ALL CAGES, WIRE PARTS, AND POWDER COATED ITEMS are running 22-28 business days to produce in the factory. We are not accepting rush cage orders at this time in order to serve as many customers as possible. Please note that selecting an expedited shipping method does not preclude production times. We will send you a tracking number once your order has been shipped.
Note: Large quantity cage orders and Rabbitech Systems may require extended lead times of 4-6 weeks or more. Delivery times in the contiguous states range from 2-7 business days, depending on your location for GROUND OR USPS. Motor Freight is currently experiencing high volume and may be delayed 1-2 weeks.