Returns Policies

Warranty

Our guarantee to you:

If, for any reason, you are not satisfied with a product, simply return it fully prepaid within 30 days of purchase. Replacement product will be automatically shipped, or, at your preference, a cash refund, less a 15% restocking charge, will be provided. We are unable to refund freight or shipping charges. Individual product manufacturer warranties against defects may extend beyond 30 days. Please inquire for specific manufacturer details. Used cages and/or aviaries, customized cages and/or aviaries, cut material, books, videos, flush cutting pliers, incubators, custom leg bands, weathered, dirty or unsalable merchandise, and opened or refrigerated medications are nonreturnable.


Privacy & Security Policies

The Information We Collect

KageWerks, Inc. collects various types of information from all of its customers including visitors to kwcages.com (the "Site"). Much of the information is required for the processing, verification, and fulfillment of your order. KageWerks web server collects general data pertaining to each Site visitor, including the IP address, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of this Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. KageWerks also collects personally identifiable and transactional information provided by companies and Site visitors that purchase products from the Site. This information includes shipping information, credit cardholder name and card number/expiration date. KageWerks may also retain the content of the communications that are sent to KageWerks customer service representatives. This information helps KageWerks to respond to inquiries regarding this Site.

Use of the Information Collected

KageWerks, Inc. uses the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. KageWerks may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose of KageWerks. KageWerks s may choose to share information with third parties, such as suppliers, financial institutions, and third party service providers, and with any successor to KageWerks' interest. KageWerks may disclose information about any Site visitor in response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise KageWerks' legal rights and defend against legal claims.

Website Security

KageWerks, Inc. security is a priority. KageWerks continually reviews and updates the security methods implemented to protect information transmitted via this Site, including measures to secure and protect all personally identifiable information from loss, misuse, and alteration.

KageWerks uses industry-standard encryption technology to provide for the security of vital information. Our Web site is certified by Authorize.net under the DBA name KW Cages, which verifies that our Web site is authentic and that all transactions are secured by Secure Socket Layer (SSL) encryption. KageWerks, however, cannot guarantee that any electronic commerce is totally secure.

Security Tips

Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.
Do not provide your sensitive information by email or phone unless you initiated the contact.
When entering private information, confirm your security by looking for security seal to verify the validity of kwcages.com.
To report a suspicious email that uses KageWerks or KW Cages name, immediately forward it to e-mail or call Customer Service toll-free at 1-800-447-2243 Monday-Friday, 8 a.m. – 5 p.m., (PST).

Cookies and Other Technology Information

A cookie is a small file stored on your computer by a web site to give you a unique ID (each, a "Cookie"). KageWerks uses Cookies to track new visitors to this Site and recognize past customers so that KageWerks may present more personalized content. Cookies are used to assist KageWerks in customizing Site information. Cookies used by this Site do not contain any personally identifiable information. KageWerks cannot identify a customer unless that information is provided voluntarily. IMPORTANT NOTE: If you configure your computer to block or erase cookies you will not be able to use this Site.

KageWerks may contract with a third party data collection and reporting service ("Third Party Service") to collect information regarding Site visitors and their use of this Site. The Third Party Service uses Cookies on KageWerks behalf to collect such information. KageWerks uses this information to provide Site and service enhancements for customers and Site visitors. The Third Party Service is contractually prohibited from using information obtained in the course of providing these services to KageWerks in any manner other than solely for KageWerks business purposes. Nevertheless, KageWerks respects your right to choose whether to be included in the services the Third Party Service provides to KageWerks. If you would like to opt out of those services completely, please contact us.

Unsubscribing from E-Mail Marketing

Each Site visitor can unsubscribe from receiving e-mails containing promotional offers from Wingz Avian Products simply by sending a request to customerservice@kwcages.com with "Unsubscribe" in the subject line.

Links

This Site may be linked to other sites that are not owned, maintained or operated by KageWerks, Inc. and not subject to the same Privacy and other Policies. KageWerks is not responsible of the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and KageWerks disclaims any liability for links: (i) from another website to this Site, and (ii) to another website from this Site.

Policy Updates

KageWerks, Inc. may update this policy from time to time. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. Notice of any material changes in the manner in which KageWerks handles personally identifiable information under this policy will be provided on the Site.