Our guarantee to you:
Please thoroughly inspect your order when it arrives. If, for any reason, you are not satisfied with a product upon receipt, please contact our customer service department and we will work to make it right. In the case of a defective or missing product reported within 30 days,replacement parts or items will be automatically shipped at no charge. or a damaged product (when damage is noted within 5 days of delivery), replacement parts or items will be automatically shipped at no charge or the item can be repaired or exchanged. If an item qualifies, we will issue an official return merchandise authorization number and the item can be returned pre-paid to our factory within 30 days of purchase. We are unable to refund freight or shipping charges. Approved refundable items originally delivered to shows will be assessed an additional 15% fee to recover freight cost.
Powder Coated Products:
Although durable, all powder coated items such as Groom-N-Gos, Hidey Houses, Hexagon Aviaries, or other such products can become scratched or dented if mishandled or improperly stored. Once received, care must be taken for proper inspection, handling and storage by the recipient. Such care and storage is beyond the control of the manufacturer and cosmetic damage tends to increase with the passage of time. As such, cosmetic damage, including any concelaed damage, is not covered under our guarantee unless any such damage is inspected and reported within 5 days of receipt of shipment.
Refused or abandoned shipments:
Customized orders cannot be cancelled or refunded. Once shipped, standard orders cannot be cancelled. In no event are we able to refund freight or shipping charges.
Due to health, safety, and biosecurity we are unable to accept returns or provide refunds for the following products: animal cages, nests, feeders, medications, tattoo equipment, or any other product that poses a biosecurity risk. In addition, we are unable to accept returns on customized products, cut materials, books, flush cutting pliers, or weathered, dirty or unsalable merchandise.
Third Party Warranty:
For non-KW Cages manufactured products, individual third-party product manufacturers’ warranties against defects may extend beyond 30 days. Please inquire for specific manufacturer details or contact the manufacturer directly. This warranty limits our liability. No other warranty, expressed or implied (including merchantability for an intended purpose) exists.